A Quality Move from a Quality Wichita Falls Moving Company

The quality of a move is just as critical as the price affiliated with it, if not more. You shouldn’t leave your possessions to the hands of Wichita Falls movers who aren’t following how useful their processes are. That’s a potential disaster in the works and inflates the odds of your items being broken during transit. Here at A-1 Freeman Moving Group, we’ve got a large focus on ensuring we support our customers with the finest Wichita Falls moving experience they can possibly have amid an already hectic time.

customer service is critical in moving companies We manage this as a result our Quality Assurance Program. A large part of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we hand out to every one of our clients so that we can keep track of how well we performed all through our processes. It has questions that deal with every step in the process starting with the first sales call all the way till the final delivery. This allows us to get feedback straight from the people whose opinion most valuable, our clients!

We look over all of these data points in order to paint an overall image of how we’re performing. If we note that there’s a section that’s experiencing some pain, we’ll be able to rectify our process and get the problem fixed for the next time. By continually improving our techniques, we’re able to stay well ahead of our competition when it comes to giving consistent, first-rate customer service time and time again.

moving tools tape dispenser So when it comes to long distance moves, local moves, or any other moving needs you have, make sure you’re working with a professional moving company that has a strong plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate.

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