Know your Wichita Falls Rights and Responsibilities during a Move When making a decision to hire any Wichita Falls moving company, it’s important to know your rights and responsibilities. This is most importantly the case when dealing with an interstate move. The Federal Motor Carrier Safety Administration (FMCSA) has promulgated a number of consumer protection regulations that are written with your happiness in mind. Here at A-1 Freeman Moving Group, we want to guarantee that you aren’t missing anything that you are entitled to get from a licensed moving company, and what are your basic responsibilities when hiring a mover. As per the FMCSA, the following information should be provided from your mover: An estimate in writing The “Ready to Move” brochure or link to the website Info on the mover’s arbitration program A written notice about access to the mover’s tariff The process that the mover has for handling claims A link to the FMCSAs “Your Rights and Responsibilities When You Move” booklet The customer must take care of: Reading and understanding all moving documents that are provided to them by the mover. Being available at the time of pickup and delivery of your possessions, or having a representative available in their place. Notifying the mover as soon as possible when there is a change with the shipment (moving date, additional items, additional drop off point, etc) Paying the amount agreed upon and in the form agreed to with the mover. Filing claims for loss, damage or delays with the mover as soon as possible, if necessary. You can get much more precise information on all of your Rights and Responsibilities at the fmcsa.dot.gov website. No matter which mover you hire, take care to be well informed.