The A-1 Freeman Moving Group Difference for Employee Relocation We’ve found out what business enterprises like yours want above all else from a moving company, having conducted well over 1,000 interviews and focus-group sessions – in addition to transferring hundreds of companies and thousands of employees in our time: You want to set up your corporate relocation yourself. You want an assurance that your employees have access to superb care from us at each stage of the relocation. You want a precise invoice from us. You want objective reporting on the value of our relocation services and how diligently we executed them. Because of this, we’ve developed what we’ve named our “Silent” Employee Relocation Service. What it sets out to silence is the unending assault of information and update petitions in addition to complaints businesses like yours tend endure from their employees as the usual kind of corporate move is in progress. And in delivering this silent service, we’ve made sure there’s nothing typical about a corporate move performed by A-1 Freeman Moving Group! Here’s How We’ve Raised the Industry Bar Accountability Plainly announcing ourselves as a key contact with your employees and assuring them that we assume personal responsibility for making their move an easy one Fulfilling every promise we make Serving as an extension of your company: an "on-staff" mover Giving accurate definitions of our services and meeting your employees’ desires Move Policy Management and Adherence Using our proprietary Move Management Technology to understand and support your relocation policy and so reduce the number of calls you have to field from employees throughout the move Creating our client profile of your business, which details virtually every relocation need, before we accept the first move Referring constantly to the client profile in order to determine whether a specific move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in delivering, requires us to "Call for Authorization", or is "Never Authorized" Doing everything possible to thoroughly understand you, our client, and your needs in advance of our move relationship Keeping all the latest contact, policy, and contract data up to date and close at hand Employee Education Giving you thorough explanations of how we perform our services and what our Move Concierges will be responsible for Making a preliminary call that spells out ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families throughout the move Directing our Move Concierges to consult personally with your relocating families to recognize and understand their needs, review the move process, and give an exact estimate of their possessions Communication Staying in constant communication with your transferring employees to keep unneeded calls from derailing you Enabling 24-hour-a-day Move Concierge assistance Giving you move status updates online 24 hours a day Seeing that your Move Concierge communicates more than 70 times with you, your relocating employees, and others who are responsible for assuring that your empoyees undergo a headache-free relocation Continuing communication – even through final claims resolution, should claims be presented Proactive Customer Service Taking full responsibility for keeping you and your employees current and at ease every step of the way Deploying our move management technology to identify credible snafus before they develop Providing ”front-loaded” employee education and communication to eradicate misgivings and create peace of mind Responsiveness Making an introductory call to your relocating employees within 24 hours Quickly returning calls to you and your transferring employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Closely monitoring our quality overall and the work of each and every A-1 Freeman Moving Group employee who comes in contact with you and your employees in the course of the move Following up when the move is completed with a telephone survey of your relocated employees Evaluating every aspect of the move when it’s finished Posting the results of our evaluation on your website – honest results that allow you to hold our performance against your quality standards and help us maintain constant service delivery enhancement Total Quality Control Providing it with a belief based on experience that the most likely way to stop your relocating employees from calling or emailing you with issues is not to have issues to begin with Ensuring that we maintain a staff of quality people ready to help you anytime, anywhere read what others have said about us Request a free quote