The A-1 Freeman Moving Group Difference for Employee Relocation We recognize what firms like yours want first and foremost from a moving company, having conducted well over 1,000 interviews and focus-group sessions – besides transferring hundreds of companies and thousands of employees in our time: You want to arrange your corporate relocation yourself. You want to trust that your employees have access to superb care from us at each stage of the relocation. You want a precise invoice from us. You want objective reporting on the value of our relocation services and how diligently we delivered them. Because of this, we’ve developed what we identify as our “Silent” Employee Relocation Service. What it means to silence is the unending bombardment of information and update petitions in addition to complaints businesses like yours tend endure from their employees during the course of a typical corporate move is in progress. And in delivering this silent service, we’ve made sure there’s nothing typical about a corporate move performed by A-1 Freeman Moving Group! Here’s How We’ve Raised the Industry Bar Accountability Plainly announcing ourselves as a key contact with your employees and assuring them that we take personal responsibility for making their move an easy one Fulfilling each commitment we make Acting as an extension of your company: an "on-staff" mover Giving accurate definitions of our services and living up to your employees’ desires Move Policy Management and Adherence Using our proprietary Move Management Technology to take account of and carry out your relocation policy and so lessen the number of calls you have to field from employees throughout the move Creating our client profile of your business, which details virtually every relocation element, before we agree to the first move Referring constantly to the client profile in order to decide whether a specific move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in delivering, demands that we "Call for Authorization", or is "Never Authorized" Doing everything possible to thoroughly understand you, our client, and your desires in advance of our move relationship Constantly updating as necessary contact, policy, and contract data Employee Education Giving you comprehensive explanations of how we execute our services and what our Move Concierges will be accountable for Making a preliminary call that describes ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families throughout the move Directing our Move Concierges to consult personally with your relocating families to determine and understand their needs, go over the move process, and give an exact estimate of their possessions Communication Keeping in constant communication with your relocating employees to prevent unneeded calls from derailing you Enabling 24-hour-a-day Move Concierge assistance Giving you move status updates online 24 hours a day Seeing that your Move Concierge communicates more than 70 times with you, your relocating employees, and others who’ll ensure your employees of having a pleasant relocation Continuing communication – even through final claims resolution, should claims be presented Proactive Customer Service Committing ourselves to keeping you and your employees fully apprised and at ease every step of the way Employing our move management technology to identify likely predicaments before they develop Providing ”front-loaded” employee education and communication to eradicate misgivings and create peace of mind Responsiveness Making an introductory call to your moving employees within 24 hours Quickly returning calls to you and your transferring employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Closely monitoring our quality on average and the work of each and every A-1 Freeman Moving Group employee who comes in contact with you and your employees in the course of the move Following up when the move is completed with a telephone survey of your relocated employees Evaluating each aspect of the move when it’s over Posting the results of our evaluation on your website – honest results that allow you to hold our performance against your quality standards and help us maintain constant service delivery enhancement Total Quality Control Providing it on the basis of experience showing that the most likely way to keep your relocating employees from calling or emailing you with gripes is not to have gripes to begin with Ensuring that we maintain a staff of quality people ready to help you as you get your company and your employees relocated read what others have said about us Request a free quote