The quality of a move is just as important as the cost lumped together with it, if not more. You don’t want to leave your possessions to the hands of Wichita Falls movers who aren’t keeping track of how useful their systems are. That’s a problem waiting to happen and hikes the likelihood of your goods being banged up while in transit. Here at A-1 Freeman Moving Group, we’ve got a sizable focus on making sure we support our clients with the best Wichita Falls moving experience
they can likely have throughout an already hectic time.
We manage this as a result our Quality Assurance Program. A big portion of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we hand out to all of our customers so that we can monitor how strongly we performed throughout our methods. It has questions that go over each step in the process starting with the introductory sales call all the way through to the final delivery. This permits us to receive feedback straight from the people whose opinion is the most important, our customers!
We track all of these answers in order to create a sweeping image of how we’re doing. If we notice that there’s a part that’s running into some pain, we’ll be able to fix our method and squash the issue for the next move. By regularly bettering our systems, we’re able to stay on top of the food chain when it comes to providing dependable, excellent customer service each and every time.
So when it comes to long distance moves
, local moves
, or any other moving needs you have, make sure you’re working with a professional moving company that has a strong plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate
Request a free quote